BOSTON – Quality assurance, while time-consuming and tedious, is necessary in the creation of orthotic devices and a simple sheet which details the route the device takes along the fabrication process may be all that is needed to help keep…
Day: September 8, 2012
Good customer service can be made easy
BOSTON – There are four secrets to providing good customer service, Wendy Miller, BOCO, facility accreditation director, Board of Certification/Accreditation, International, said at the American Orthotic & Prosthetic Association National Assembly, here. “The customer’s perception is your reality,” Miller said.…
AOPA keynote speaker emphasizes negotiation skills in O&P
BOSTON – Whether dealing with acquisitions, contract negotiations or securing a successful place in the emerging accountable care organization environment, it is important that O&P facilities possess keen and effective negotiating skills, according to Max H. Bazerman, PhD, from the…
Direct marketing to physical therapy groups generates new revenue potential
BOSTON – Physical therapy groups are one of the most effective sources from which an O&P clinic can acquire new clients and generate new revenue, according to a presenter at the American Orthotic & Prosthetic Association National Assembly here. Scott…
Air pressure differences noted with elevated vacuum socket
BOSTON – Maria Gerschutz, PhD, presented research on air pressure conditions experienced by residual limb skin at the American Orthotic & Prosthetic Association National Assembly, here. “This study expands the understanding of elevated vacuum sockets and might help you understand…
OPTA begins work on central fab manual
BOSTON – The Orthotic and Prosthetic Technological Association is in the process of creating industry standard guidelines for central fabrication facilities and technicians. To date, there is no common reference guide or manual that technicians can access, and what reference…